We apologize for the inconvenience. The Treezor team.
Posted Oct 27, 2025 - 16:11 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 27, 2025 - 15:45 CET
Identified
Our provider has identified the root cause, and a fix has been implemented.
We will keep you informed of the evolution of this incident. We apologize for the inconvenience. The Treezor team.
Posted Oct 27, 2025 - 15:14 CET
Investigating
Dear Customers,
An incident has been detected on the in-App provisioning part of the card digitalization process (Apple and Google). The end-user is encountering an error and cannot digitalize their card. We have contacted our provider to find the source of the problem and establish a fix.
We will keep you informed of the evolution of this incident.
We apologize for the inconvenience. The Treezor team.
Posted Oct 27, 2025 - 12:38 CET
This incident affected: PRODUCTION ENVIRONMENT (CARD - Tokenization Service (Production)).