[PRODUCTION] - KYC Liveness provider - Disruption
Incident Report for Treezor
Resolved
This incident has been resolved.

Thank you for your patience.
Treezor team
Posted Jul 15, 2024 - 13:53 CEST
Monitoring
A fix has been implemented. Our KYC Liveness partner is monitoring the results.
Posted Jul 15, 2024 - 12:30 CEST
Identified
Our KYC liveness partner is currently experiencing a degraded performance on their systems.

The liveness onboarding funnel might be degraded or unavailable for some of your users.

The issue has been identified and a fix is being implemented.

Thank you for your understanding.
Treezor team.
Posted Jul 15, 2024 - 12:16 CEST
This incident affected: PRODUCTION ENVIRONMENT (KYC liveness (Production)).
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