Dear customer, Our service provider has informed us of the resolution of this incident.
We have processed all SCTE and SDDE payouts.
We are awaiting confirmation from our service provider that these have been processed correctly.
We apologize for any inconvenience.
We will continue to keep you informed. Treezor team
Posted Oct 27, 2025 - 12:42 CET
Identified
Dear Customer,
Due to an incident at one of our technical partners, SEPA operations will be delayed. We will keep you informed once our service provider has identified the root cause of the incident. Please quote MOAI-3522 in any correspondence.
We apologize for any inconvenience this may cause and appreciate your understanding. Regards, Treezor team
Posted Oct 27, 2025 - 11:16 CET
This incident affected: PRODUCTION ENVIRONMENT (SEPA Credit Transfer - Emission (SCTE) (Production), SEPA Direct Debit - Emission (SDDE) - Core (Production), SEPA Direct Debit - Emission (SDDE) - B2B (Production)).