All Systems Operational

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Bienvenue sur la page d'état de Treezor.
Vous trouverez ici des informations en temps réel sur l'état de nos services.

Uptime over the past 90 days. View historical uptime.
PREPRODUCTION ENVIRONMENT ? Operational
90 days ago
100.0 % uptime
Today
API (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
KYC document (Preproduction) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Card acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Emission (SCTE) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Reception (SCTR) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Emission (SCTE Inst) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Reception (SCTR Inst) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Authorization Processing Service (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Dashboard Connect (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SCA - Mobile App ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ENVIRONMENT ? Operational
90 days ago
99.99 % uptime
Today
API (Production) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (Production) ? Operational
90 days ago
100.0 % uptime
Today
KYC document (Production) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Production) Operational
90 days ago
99.99 % uptime
Today
Card acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Emission (SCTE) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Reception (SCTR) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Emission (SCTE Inst) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Reception (SCTR Inst) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Production) ? Operational
90 days ago
99.99 % uptime
Today
CARD - Authorization Processing Service (Production) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Production) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Production) Operational
90 days ago
99.87 % uptime
Today
Dashboard Connect (Production) Operational
90 days ago
100.0 % uptime
Today
Treezor Documentation ? Operational
90 days ago
100.0 % uptime
Today
KYC Services Disruption ? Operational
90 days ago
100.0 % uptime
Today
Other Disruption ? Operational
90 days ago
99.99 % uptime
Today
SCA - Mobile App ? Operational
90 days ago
100.0 % uptime
Today
SEPA Disruption ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PRODUCTION - Card Acquisition - Provider - Maintenance Dec 4, 2025 04:00-06:00 CET

Dear customers,

Our Card Acquiring partner advise us that they are planning a maintenance on December 4th at 04:00 am CET.

Malfunctions are expected on Card acquisition feature for 2 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Posted on Nov 06, 2025 - 10:27 CET

PRODUCTION - Quarterly Technical Maintenance Dec 7, 2025 04:00-05:30 CET

Dear customer,

We are conducting a Technical Maintenance on December 7th, from 04:00 am to 05:30 am (CET).

During this time, all our services will be unavailable, including SEPA (Credit, Debit, INST), Card, KYC, Liveness, and Acquisition (Card, Cheque). No webhooks will be sent until the maintenance is complete.

This operation is expected to last 1h30.

We will provide further announcements on the day to communicate the start and successful completion of the maintenance.

In case of an emergency, please open a ticket in our Zendesk tool with the subject: Technical Maintenance 12/07/2025, and set it to high priority.

Best regards.
Treezor team
Posted on Nov 06, 2025 - 11:23 CET

PRODUCTION - Card Acquisition - Provider - Maintenance Dec 11, 2025 04:00-06:00 CET

Dear customers,

Our Card Acquiring partner advise us that they are planning a maintenance on December 11th at 04:00 am CET.

Malfunctions are expected on Card Acquisition feature for 2 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Posted on Nov 06, 2025 - 10:29 CET
Nov 8, 2025

No incidents reported today.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025
PRODUCTION - Card Lifecyce & Authorizations - Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 22:30 CET
Scheduled - Dear Customer,

We are conducting a maintenance on our production environment on October 28th, from 22:30 to 23:00 CET.

During this maintenance, service interruptions of a few minutes are expected.

We will send a further announcement on the day to communicate the start and successful completion of the maintenance.

In case of an emergency, please open a ticket in our Zendesk tool with the subject: Production Technical Maintenance 28/10/25.

We thank you for your understanding and apologize for any inconvenience caused.

Best regards.
Treezor team.
Oct 17, 10:26 CEST
Oct 27, 2025
[PRODUCTION] - [PROVIDER] - Digitization Card - Major Outage
Resolved - We have monitored all the flows.

The incident has been resolved.

We apologize for the inconvenience.
The Treezor team.
Oct 27, 16:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 27, 15:45 CET
Identified - Our provider has identified the root cause, and a fix has been implemented.

We will keep you informed of the evolution of this incident.
We apologize for the inconvenience.
The Treezor team.
Oct 27, 15:14 CET
Investigating - Dear Customers,

An incident has been detected on the in-App provisioning part of the card digitalization process (Apple and Google).
The end-user is encountering an error and cannot digitalize their card.
We have contacted our provider to find the source of the problem and establish a fix.

We will keep you informed of the evolution of this incident.

We apologize for the inconvenience.
The Treezor team.
Oct 27, 12:38 CET
[PRODUCTION] - [PROVIDER] - SEPA SCTE/SDDE Delay
Resolved - This incident has been resolved.
Oct 27, 15:12 CET
Monitoring - Dear customer,
Our service provider has informed us of the resolution of this incident.

We have processed all SCTE and SDDE payouts.

We are awaiting confirmation from our service provider that these have been processed correctly.

We apologize for any inconvenience.

We will continue to keep you informed.
Treezor team
Oct 27, 12:42 CET
Identified - Dear Customer,

Due to an incident at one of our technical partners, SEPA operations will be delayed.
We will keep you informed once our service provider has identified the root cause of the incident.
Please quote MOAI-3522 in any correspondence.

We apologize for any inconvenience this may cause and appreciate your understanding.
Regards,
Treezor team
Oct 27, 11:16 CET
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

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