In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 07:45 CET
Scheduled - Dear customers,

We would like to inform you of scheduled maintenance planned for the following period:
November 20th, 7:45 AM to November 21st, 8:00 AM.

No impact is expected; however, there may be a temporary SCT Inst (reception) interruption during these windows:
- November 20th, 2024, from 7:45 to 8:00 AM
- November 21st, 2024, from 7:45 to 8:00 AM

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Thank you for your patience and cooperation.

Treezor team.

Nov 20, 2024 07:45 - Nov 21, 2024 08:00 CET

About This Site

Bienvenue sur la page d'état de Treezor.
Vous trouverez ici des informations en temps réel sur l'état de nos services.

PREPRODUCTION ENVIRONMENT ? Operational
90 days ago
100.0 % uptime
Today
API (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
KYC document (Preproduction) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Card acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfert - Emission (SCTE) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfert - Reception (SCTR) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfert - Emission (SCTE Inst) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfert - Reception (SCTR Inst) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Authorization Processing Service (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SCA - Mobile App ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ENVIRONMENT ? Under Maintenance
90 days ago
99.95 % uptime
Today
API (Production) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (Production) ? Operational
90 days ago
100.0 % uptime
Today
KYC document (Production) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Production) Operational
90 days ago
100.0 % uptime
Today
Card acquiring (Production) Operational
90 days ago
99.79 % uptime
Today
Cheque acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfert - Emission (SCTE) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfert - Reception (SCTR) (Production) ? Under Maintenance
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfert - Emission (SCTE Inst) (Production) ? Operational
90 days ago
99.89 % uptime
Today
SEPA Instant Credit Transfert - Reception (SCTR Inst) (Production) ? Operational
90 days ago
99.89 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Production) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Authorization Processing Service (Production) ? Operational
90 days ago
99.94 % uptime
Today
CARD - Settlement Processing Service (Production) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Production) Operational
90 days ago
100.0 % uptime
Today
Treezor Documentation ? Operational
90 days ago
100.0 % uptime
Today
SEPA Disruption ? Operational
90 days ago
100.0 % uptime
Today
KYC Services Disruption ? Operational
90 days ago
100.0 % uptime
Today
Other Disruption ? Operational
90 days ago
99.38 % uptime
Today
SCA - Mobile App ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear customer,

We are conducting a Technical Maintenance on December 1st, from 4:00 am to 5:30 am (Paris time).

During this time, all our services will be unavailable, including SEPA (Credit, Debit, INST), Card, KYC, Liveness, and Acquisition (Card, Cheque). No webhooks will be sent until the maintenance is complete.

We will provide further announcements on the day to communicate the start and successful completion of the maintenance.

In case of an emergency, please open a ticket in our Zendesk tool with the subject: Quaterly Technical Maintenance 01/12/24, and set it to high priority.

Posted on Oct 25, 2024 - 14:29 CEST
Past Incidents
Nov 20, 2024
Resolved - Dear customers,

Our card processing partner experienced disruptions affecting authorizations and the card lifecycle this morning between 5:40 AM and 6:35 AM. This incident has been resolved.

We apologize sincerely for any inconvenience.

Treezor team.

Nov 20, 06:58 CET
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 13:42 CET
Monitoring - Dear customers,

Our card acquiring operations were recently impacted by an issue that has now been resolved. We are continuing to monitor with our partner.
You may still experience slightly longer processing times as recovery efforts are completed.

We sincerely apologize for any inconvenience this may cause and thank you for your understanding.

Best regards.
Treezor team

Nov 18, 10:33 CET
Nov 17, 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 03:45 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 03:00 CET
Scheduled - Dear customers,

Our SCT Inst partner advise us that they are planning a maintenance on September 17th 2024.

SCT Inst (incoming & outgoing))functionality will be completely shut down for 45 minutes.


We apologize for any inconvenience caused.
Regards,
Treezor team

Nov 12, 18:07 CET
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Resolved - This incident has been resolved.
Nov 8, 12:28 CET
Investigating - Dear customers,


We would like to inform you that our liveness partner is currently experiencing disruptions.
Users may experience difficulties finishing their identification process.

We apologize sincerely for any inconvenience and will keep you updated.


Best regards.
Treezor team.

Nov 8, 12:22 CET
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 06:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 CET
Scheduled - Our Provider has informed us of maintenance on their production platform during this time slot.
There may be an outage of up to 3 minutes during this time slot.

The Treezor team

Oct 22, 12:14 CEST
Nov 6, 2024
Resolved - Dear customer,

Following an additional security implementation on our infrastructure, the SCTR INST functionality has been impacted, causing a service interruption between 7:52 and 8:17 (Paris Time).

We apologize for any inconvenience caused

The Treezor team

Nov 6, 08:50 CET