All Systems Operational

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Bienvenue sur la page d'état de Treezor.
Vous trouverez ici des informations en temps réel sur l'état de nos services.

Uptime over the past 90 days. View historical uptime.
PREPRODUCTION ENVIRONMENT ? Operational
90 days ago
100.0 % uptime
Today
API (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
KYC document (Preproduction) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Card acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Emission (SCTE) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Reception (SCTR) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Emission (SCTE Inst) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Reception (SCTR Inst) (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Authorization Processing Service (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Preproduction) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Dashboard Connect (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SCA - Mobile App ? Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ENVIRONMENT ? Operational
90 days ago
99.99 % uptime
Today
API (Production) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks (Production) ? Operational
90 days ago
100.0 % uptime
Today
KYC document (Production) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Production) Operational
90 days ago
100.0 % uptime
Today
Card acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Emission (SCTE) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Reception (SCTR) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Emission (SCTE Inst) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Reception (SCTR Inst) (Production) ? Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Production) ? Operational
90 days ago
99.99 % uptime
Today
CARD - Authorization Processing Service (Production) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Production) ? Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Production) Operational
90 days ago
99.99 % uptime
Today
Dashboard Connect (Production) Operational
90 days ago
100.0 % uptime
Today
Treezor Documentation ? Operational
90 days ago
100.0 % uptime
Today
KYC Services Disruption ? Operational
90 days ago
100.0 % uptime
Today
Other Disruption ? Operational
90 days ago
99.99 % uptime
Today
SCA - Mobile App ? Operational
90 days ago
100.0 % uptime
Today
SEPA Disruption ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PRODUCTION - Card Processing - Provider - Maintenance Sep 21, 2025 02:00-04:00 CEST

Dear customers,

Our Card Processing partner advise us that they are planning a maintenance on September 21st at 02:00 am CET.

Card Processing functionality will be completely shut down for 2 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Posted on Aug 14, 2025 - 10:23 CEST

PRODUCTION - Quarterly Technical Maintenance - September 2025 Sep 28, 2025 04:00-05:30 CEST

Dear customer,

We are conducting a Technical Maintenance on September 28th, from 4:00 am to 5:30 am (CET).

During this time, all our services will be unavailable, including SEPA (Credit, Debit, INST), Card, KYC, Liveness, and Acquisition (Card, Cheque). No webhooks will be sent until the maintenance is complete.

This operation is expected to last 1h30.

We will provide further announcements on the day to communicate the start and successful completion of the maintenance.

In case of an emergency, please open a ticket in our Zendesk tool with the subject: Technical Maintenance 09/28/25, and set it to high priority.

Best regards.
Treezor team
Posted on Aug 29, 2025 - 15:46 CEST

PRODUCTION - SCT Inst - Provider - Maintenance Oct 4, 2025 00:00-03:00 CEST

Dear customers,

Our SCT Inst partner advise us that they are planning a maintenance on October 4th at 00:00 CET.

SCT Inst (emission & reception) functionality will be completely shut down for 3 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Posted on Sep 01, 2025 - 11:49 CEST

[PRODUCTION] - SCT Inst - Provider - Maintenance Oct 18, 2025 00:00-03:00 CEST

Dear customers,

Our SCT Inst partner advise us that they are planning a maintenance on the October 18th at 00:00 (CET).

Malfunctions are expected on SCT Inst (emission & reception) for 3 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Posted on Sep 01, 2025 - 11:58 CEST
Sep 15, 2025
PRODUCTION- Card Processing - PROVIDER -INCIDENT
Resolved - This incident has been resolved.
Sep 15, 10:38 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 09:58 CEST
Investigating - Dear customers,

Our Card Processing partner has informed us of an ongoing incident that is currently impacting Card Processing functionality.
Users may experience errors, downtime while creating cards, updating card options or digitalisations.

Our partner is actively working to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and thank you for your understanding.

Best regards.
Treezor team
Sep 15, 09:32 CEST
Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
PRODUCTION- SUPPORT Ticketing - PROVIDER - INCIDENT
Resolved - This incident has been resolved.
Sep 9, 15:05 CEST
Monitoring - We have implemented a temporary workaround to mitigate the incident.
A simplified form is now available for ticket creation with limited forms. We are continuing to work on the issue with our partner.

Thank you for your patience.
Aug 29, 14:55 CEST
Investigating - Dear customers,

Our support ticketing provider has reported an ongoing incident affecting the Zendesk ticket creation functionality.
At this time, ticket creation is unavailable.
For any urgent technical matter, please contact us by email at customer.success@treezor.com.

Our partner is actively working to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and thank you for your understanding.

Best regards.
Treezor team
Aug 29, 14:30 CEST
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
[PRODUCTION] - SCT Inst - Provider - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 CEST
Scheduled - Dear customers,

Our SCT Inst partner advise us that they are planning a maintenance on September 6th at 00:00 (CET).

Malfunctions are expected on SCT Inst (emission & reception) for 3 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Sep 1, 11:41 CEST
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025
PRODUCTION - Card Acquiring - Provider - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 1, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 23:30 CEST
Scheduled - Dear customers,

Our Card acquiring partner advise us that they are planning a maintenance on August 31 2025 at 23:30 (CET).

Malfunctions are expected on Card top ups for 5hours and 30 minutes.

We apologize for any inconvenience caused.
Regards,
Treezor team
Aug 26, 16:05 CEST
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