All Systems Operational

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Bienvenue sur la page d'état de Treezor.
Vous trouverez ici des informations en temps réel sur l'état de nos services.

Uptime over the past 90 days. View historical uptime.
PREPRODUCTION ENVIRONMENT Operational
90 days ago
100.0 % uptime
Today
API (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Webhooks (Preproduction) Operational
90 days ago
100.0 % uptime
Today
KYC document (Preproduction) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Card acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Emission (SCTE) (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Reception (SCTR) (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Emission (SCTE Inst) (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Reception (SCTR Inst) (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Authorization Processing Service (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Preproduction) Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Preproduction) Operational
90 days ago
100.0 % uptime
Today
Dashboard Connect (Preproduction) Operational
90 days ago
100.0 % uptime
Today
SCA - Mobile App Operational
90 days ago
100.0 % uptime
Today
PRODUCTION ENVIRONMENT Operational
90 days ago
99.98 % uptime
Today
API (Production) Operational
90 days ago
100.0 % uptime
Today
Webhooks (Production) Operational
90 days ago
100.0 % uptime
Today
KYC document (Production) Operational
90 days ago
100.0 % uptime
Today
KYC liveness (Production) Operational
90 days ago
99.99 % uptime
Today
Card acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
Cheque acquiring (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Emission (SCTE) (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Credit Transfer - Reception (SCTR) (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Instant Credit Transfer - Emission (SCTE Inst) (Production) Operational
90 days ago
99.91 % uptime
Today
SEPA Instant Credit Transfer - Reception (SCTR Inst) (Production) Operational
90 days ago
99.91 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Reception (SDDR) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - Core (Production) Operational
90 days ago
100.0 % uptime
Today
SEPA Direct Debit - Emission (SDDE) - B2B (Production) Operational
90 days ago
100.0 % uptime
Today
CARD - Lifecycle (Production) Operational
90 days ago
99.99 % uptime
Today
CARD - Authorization Processing Service (Production) Operational
90 days ago
100.0 % uptime
Today
CARD - Settlement Processing Service (Production) Operational
90 days ago
100.0 % uptime
Today
CARD - Tokenization Service (Production) Operational
90 days ago
99.87 % uptime
Today
Dashboard Connect (Production) Operational
90 days ago
100.0 % uptime
Today
Treezor Documentation Operational
90 days ago
100.0 % uptime
Today
KYC Services Disruption Operational
90 days ago
100.0 % uptime
Today
Other Disruption Operational
90 days ago
99.99 % uptime
Today
SCA - Mobile App Operational
90 days ago
100.0 % uptime
Today
SEPA Disruption Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PRODUCTION - Card Acquisition - Provider - Maintenance Dec 11, 2025 04:00-06:00 CET

Dear customers,

Our Card Acquiring partner advise us that they are planning a maintenance on December 11th at 04:00 am CET.

Malfunctions are expected on Card Acquisition feature for 2 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Posted on Nov 06, 2025 - 10:29 CET
Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
PRODUCTION - Quarterly Technical Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 05:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 04:00 CET
Scheduled - Dear customer,

We are conducting a Technical Maintenance on December 7th, from 04:00 am to 05:30 am (CET).

During this time, all our services will be unavailable, including SEPA (Credit, Debit, INST), Card, KYC, Liveness, and Acquisition (Card, Cheque). No webhooks will be sent until the maintenance is complete.

This operation is expected to last 1h30.

We will provide further announcements on the day to communicate the start and successful completion of the maintenance.

In case of an emergency, please open a ticket in our Zendesk tool with the subject: Technical Maintenance 12/07/2025, and set it to high priority.

Best regards.
Treezor team
Nov 6, 11:23 CET
PRODUCTION - SCT Inst - Provider - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 04:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 CET
Scheduled - Dear customers,

Our SEPA Inst partner advise us that they are planning a maintenance on December 7th from 01:00 am to 04:00 am (CET).

SEPA Inst (emission & reception) functionality will be completely shut down for 3 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Dec 4, 15:39 CET
Dec 6, 2025

No incidents reported.

Dec 5, 2025
PRODUCTION- SUPPORT Ticketing - PROVIDER - INCIDENT
Resolved - This incident has been resolved.
Dec 5, 15:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:13 CET
Investigating - Dear customers,

Our support ticketing provider is currently facing an ncident affecting the Zendesk ticket creation functionality.
At this time, ticket creation is unavailable.
For any urgent technical matter, please contact us by email at customer.success@treezor.com.

Our partner is actively working to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and thank you for your understanding.

Best regards.
Treezor team
Dec 5, 10:08 CET
PRODUCTION- Card Acquisition - PROVIDER - Disruption
Resolved - This incident has been resolved.
Dec 5, 11:24 CET
Investigating - Dear customers,

Our Card partner has informed us of an ongoing incident that is currently impacting Card Acquiring functionality.
Users may encounter issues displaying transactions and/or may not receive system notifications.

Our partner and their cloud provider are actively working to resolve the issue as quickly as possible.
We apologize for any inconvenience this may cause and thank you for your understanding.

Best regards.
Treezor team
Dec 5, 10:23 CET
Dec 4, 2025
PRODUCTION - Card Acquisition - Provider - Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 04:00 CET
Scheduled - Dear customers,

Our Card Acquiring partner advise us that they are planning a maintenance on December 4th at 04:00 am CET.

Malfunctions are expected on Card acquisition feature for 2 hours.

We apologize for any inconvenience caused.
Regards,
Treezor team
Nov 6, 10:27 CET
Dec 3, 2025
PRODUCTION - BaaS Endpoints - Disruption
Resolved - Dear customers,

Between 10:30 am and 11:15 am, our BaaS endpoints experienced a service interruption that temporarily prevented the proper processing of API requests. During this period, operations may have failed.

Our teams identified the cause and applied the necessary remediation, restoring the service at 11:15 CET. All endpoints are now fully operational, ans no further impact is observed.

We will continue to closely monitor the platform to ensure stability.

Thank you for your patience and understanding.
Dec 3, 10:30 CET
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025
TREEZOR - PRODUCTION - Maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 04:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 04:00 CET
Scheduled - Dear Customer,

We are conducting a maintenance on our production environment on November 30th, from 04:00am to 04:30am (CET).
During this maintenance, service interruptions of a few minutes are expected.
We will send a further announcement on the day to communicate the start and successful completion of the maintenance.

In case of an emergency, please open a ticket in our Zendesk tool with the subject: Production Technical Maintenance 30/11/2025.

We thank you for your understanding and apologize for any inconvenience caused.

Best regards.
Treezor team.
Nov 14, 11:45 CET
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

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